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Questions:

How do I turn of pop-up blocker for Encore only?

Why won't my forms display?

Why can't I logon to Encore?

What if I forget my username and/or password?

What should I do if I get a red "Server Application Unavailable" screen when trying to get to the Encore system?

last updated 11/27/2007

Answers:

How do I turn of pop-up blocker for Encore only?

- from Internet Explorer, go to Internet Options; Privacy tab; Settings
- enter *.spectrum.k12.com in the "Address of Web Site to allow:" field and click on "Add"
- click "Close" to close the Pop-up blocker page
- click "OK" to close the Internet Option

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- you may not have Adobe Acrobat 5.0 or above installed and working correctly
- you may not have Pop-up Blocker disabled for Encore

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Why can't I logon to Encore?

- you may be using an incorrect username or password, call the Help Desk
- your account may be locked from failed logon attempts, call the Help Desk

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What if I forget my username and/or password?

- Call the Help Desk for your region and they can tell you your username or reset your password

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What should I do if I get a red "Server Application Unavailable" screen or "server Error in '/' Application" screen when trying to get to the Encore system?

- click on the Refresh icon a few times
- if refresh doesn't work, close the window and try going back in to Encore
- if after several failed attempts, call the Help Desk

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